"I have rarely been this impressed by any organization that provides service of any kind"
I was referred by my dentist for an implant after a failed root canal led to an extraction. I needed an implant after a root canal failed and I had a chronic infection in the tooth which caused a sore throat and discomfort in the tooth. I was introduced to "Norm," (it is clear that we are expected to operate on a first name basis) Jennifer, Sarah, Morag and Natalie and was impressed with their cheerful, positive demeanor ... and blown away by their knowledge and care. After learning about the implant process I went through a thorough medical evaluation and had scans and xrays in their ultra-modern facility.
At each step of the way the staff took care to make sure I was informed and comfortable. After the rigorous prep work I had an appointment to have the implant installed, another to have a secondary "end-cap" placed on the implant and then more prep work to design the crown that was to be placed on the implant. Finally I had the crown placed and it was perfect.
At each stage Norm and his team made sure I had all my questions answered and that I was comfortable with the procedures. Most importantly... at no time did I experience any pain or unusual discomfort.
I was referred by my family dentist to Norman Ickert. He put Dr. Ickert on a pedestal, saying that he was not only an expert practitioner but also taught implant procedures to other dentists.
The office environment is highly professional and yet amazingly friendly. I'm sure that this doesn't happen by accident. I would guess that this is a service environment that they actively cultivate and self evaluate to ensure constant improvement.
I have rarely been this impressed by any organization that provides service of any kind. Dr. Ickert and his team are highly skilled as dental specialists but it is clear that they also pay close attention to customer service. I know they are interested in me as a client but they also make it clear that they are interested in me as a person.
"I have never experienced a more professional or friendly staff anywhere"
I needed both a night guard as well as partials. I had been to 7 previous specialists who were all unable to help me out. Dr. Ickert was not only able to alleviate a lot of my jaw pain with a specialized night guard, but also helped me improve my confidence by providing me with proper fitting partials.
From the moment I stepped into the office I was treated with respect and kindness. Everyone is so friendly and positive which made the experience far more enjoyable than expected as I am a 'white knuckler' in any dental office. Everything was explained to me as he proceeded and knowing what to expect lessened my anxiety. I have never experienced a more professional or friendly staff anywhere.
Go and see Dr. Ickert! He'll explain what's going on so that YOU understand what needs to get done and why. I think too many people simply follow through on what their dentist recommend without understanding what's going on with their teeth. The more you understand the structure of your own mouth, the more you'll understand what can be done to prevent more damage or pain. Dr. Ickert simply explains things to me so they make sense so I don't leave wondering what on earth we were just talking about. Many thanks to Dr. Ickert and his wonderful team!
"I believe that when the doctor hires his assistants the requirements, besides their dental skills, are sincere friendliness"
The minute you walk into Dr. Norman Ickert's beautiful office you are greeted warmly with a smile, and by name. I believe that when the doctor hires his assistants the requirements, besides their dental skills, are sincere friendliness.
I have had numerous appointments for consultations, extractions and implants and have each time been impressed with Dr. Ickert's expertise and personal friendliness. He seems to know what I'm feeling and listens respectfully to my thoughts. The implants have worked out excellently and now I've come back for more.
His office communicates with me to followup on how things are going and I can always say - all is well. I have high regard for Dr. Ickert and his staff. Some friends of mine who have also been patients of his have shared with me the same sentiments. I feel completely secure going to Dr. Ickert for any dental procedures and highly recommend him to my friends and family.
"Ickert Dental Centre's staff always offers service nonpareil from the receptionist , hygienist , office manager, through to you Norm"
1998 to 2006 - It has been a real pleasure being a patient of yours the last 17 years. You were recommended to me by Dr Bittner when I lost a tooth. The discussion we had in your Abbotsford office about 1998 is indelibly imprinted on my brain. You described to me your unwavering commitment and passion to provide unparalleled dental care.
2006 to 2010 - For a number of years it was simply drill, fill, and bill. But your passion demanded you elevate your 'art'. You embarked on a rigorous learning arc to be able to offer the more challenging and sophisticated services as an implantologist--a field of orthodontics.
2008 to 2011 - Slowly as I moved to my late 50's, my tooth structure degraded, until I was afraid to smile. About 2010, I mentioned this to you. You told me that it would make an incredible difference to both straighten and replace my front teeth with a combination of implants and crowns.
2012 & 2013 - I accepted your advice, and replaced all my front teeth with implants and crowns.
2014 - My teeth today, including the excellent dental hygiene you provide , are in the best shape they have been since my thirties.
September 2014 - What is most important is, notwithstanding all the 'speed bumps' life has to offer, Ickert Dental Centre's staff always offers service nonpareil from the receptionist , hygienist , office manager, through to you Norm.
And lastly, it takes rare courage to motivate and lead staff every morning at 7:00 am when life presents a tsunami , which is what you faced Norm.
So congratulations on your exceptional ickert Dental Centre. All the best.
"Your office staff are the best and most courteous"
A lady that worked for my Dentist in Chilliwack recommended Dr. Ickert as she had work done with him also. I was treated with the best care and couldn't ask for better treatment. Your office staff are the best and most courteous and I would highly recommend Dr. Ickert and staff if they want a job well done.