Our Staff Header Dr. Norman W. Ickert Helen Symes Keri Jackson Sara Symes Ron Toews Charene Roberts Danny Norton Elsie Siebert
Clinical Team
Dr. Norman W. Ickert
Dr. Norm IckertTitle:DMD, ICOI/IPS Mastership
Director of Ickert Dental Implant Centre
Director of Ickert Teaching Centre

School:University of British Columbia
Graduating Year:1982

Dr. Norm Ickert completed general dental training at Vancouver’s University of British Columbia in 1982.  His practice focuses exclusively on referral based restorative dentistry. Dr. Ickert continually undergoes comprehensive training throughout Canada and the U.S. to advance his expertise.  He actively promotes dentistry excellence by participating in a number of dentistry and implant organizations.  Norm is a Mentor, a Clinical Instructor, and a former Advisory Board Member at Seattle, Washington’s Kois Center.  He had his IPS Mastership Certificate from the International Congress of Oral Implantologists and is a member of the Academy of Osseoinegration.

Helen Symes
Helen SymesTitle:Director of Clinical Operations
Certified Dental Assistant
Business & Clinical Team


School:
Bellingham Technical College
Graduating Year:
1993

Responsibilities:
Clinical Consultation Coordinator
New Patient Coordinator                                                                   
Patient Care & Management
Assists with Surgical Procedures



Keri Jackson
Keri Jackson

Title:Certified Dental Assistant
Clinical Team

School:University of the Fraser Valley          
Graduating Year:June 2004

Responsibilities:Assists with Consultations and Surgical Procedures
Inventory Control
Patient Care & Management

Additional Training:DOCS Sedation Course




Sara Symes
Sara SymesTitle:Certified Dental Assistant
Clinical Team

School:Bellingham Technical College                                                           
Graduating Year:June 2008

Responsibilities:Assists with Surgical Procedures
Patient Care & Management

Additional Training:DOCS Sedation Course



Business Team
Ron Toews
Ron Toews

Title:Director of Business Operations
Business Team

School:University of the Fraser Valley

Accreditation:
CMA        

Responsibilities:
Coordinates all aspects of the businesses

Comments:Completely separating Business operations from clinical operations and decisions allows Dr. Ickert and his clinical team to focus on the highest level of patient care and continuing education possible.



Charene Roberts
Charene RobertsTitle:Business Administration
Certified Dental Assistant
Business Team
                                                                       

School:University of the Fraser Valley
Graduating Year:
1999

Responsibilities:
Financial Coordinator
Dental Insurance Claims & Pre-determination          
Account Receivable
Appointment Coordinator


Danny Norton
Danny Norton Title:Systems Administration Manager
Business Team

School:
British Columbia Institute of Technology
Graduating Year:2008

Accreditation:
Diploma of Technology in Business Management


Responsibilities:
Website Design & Maintenance/Graphic Design
PowerPoint Presentation Development
IT Systems Supervisor
Business Marketing


Elsie Siebert
Elsie Siebert Title:Bookkeeper/Accounting
Business Team          


Responsibilities:
Accounts Payable
Payroll
Office Supplies

Comments:Has worked with Dr. Norman Ickert for 25 years.